Frequently Asked Questions
Everything you need to know about our premium charging solutions and electronics.
How long does shipping take for my UGREEN order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-15 business days.
What is the warranty policy for UGREEN products?
We offer a 24-month limited warranty on all our products. If you experience any manufacturing defects, please contact our support team with your order number for a replacement or repair.
Are UGREEN charging cables MFi certified?
Yes, our Lightning cables are Apple MFi certified, ensuring complete charge and sync compatibility with iPhone, iPad, and iPod devices.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.
Do your GaN chargers support fast charging for laptops?
Absolutely. Our GaN (Gallium Nitride) chargers are designed to support high-wattage Power Delivery (PD), capable of fast-charging MacBook Pro, Dell XPS, and other USB-C powered laptops.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.