Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our streamlined return process makes it easy to request a replacement or a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned device, we will process your refund to the original payment method or ship your replacement within 3-5 business days.